I might have mentioned this before, but I’ll say it again simply because I can. As a blind individual, “Technology is a lifeline that connects me to the world.” However, it’s not without its challenges, especially when devices don’t function as expected. My Epson ET-2803 printer, usually a dependable tool, has now decided it’s a good idea to stop printing in color, “Despite my best efforts to maintain the machine as recommended!”
As is the case for anyone using a printer as a part of basic communication, this is a significant issue for me and those who read what I print. I don’t think I need to tell anyone with half a brain that color printing is crucial for highlighting key sections in documents for sighted readers. And then there are the graphics. “Let’s not forget about the graphics!”
Anyone who knows me well will tell you that, despite my visual impairment, I strive for independence, and managing my printing needs is a part of that. The common fixes for printing issues, such as checking ink levels or cleaning nozzles, are designed with sighted users in mind, leaving me at a frustrating disadvantage that shouldn’t be in this day and age.
Thankfully, accessible technology, like voice-activated assistants and screen readers, partially bridges this gap, offering audio guidance through maintenance steps. Yet, they can’t replace the nuanced assistance a human can provide. Accessible customer support, understanding and patient, is invaluable when technology falls short, too.
I’m not seeking special treatment, but rather equal consideration. Technology should empower all users, regardless of their abilities. After all, “Isn’t that part of what being Woke is all about?”
Luckily, there are still a few people out there who still like me. So, between my scanner and iPhone I’m managing to work through this situation with a few good friends guiding me from afar.
Part of me really wants to ditch this thing and just get another cheap HP Deskjet. But… We’ll see what happens. I’ve still got a few tech tricks up my sleeve to pursue, “First!”